Frequently Asked Questions
Everything you need to know about your BTO Sports experience
How long will it take for my order to ship?
Most in-stock orders are processed and shipped within 24 to 48 hours. Delivery times vary based on your location and the shipping method selected at checkout.
What is your return policy for gear and parts?
We offer a 30-day return policy for most unused items in their original packaging. Please note that certain items, such as electrical components and customized gear, may be final sale.
Do you offer international shipping?
Yes, BTO Sports ships to riders worldwide. International shipping rates and transit times are calculated at checkout based on the destination country and package weight.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I ensure I am ordering the correct size?
We provide detailed size charts on our product pages for helmets, jerseys, and boots. If you are between sizes, we generally recommend sizing up for a more comfortable fit.