Returns & Exchanges
At BTO Sports, we want to ensure you are completely satisfied with your purchase. If your gear doesn't fit or meet your expectations, you can return or exchange most new, unused items within 60 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Gear
Place the items in their original packaging with all tags attached, ensuring the product is in brand-new, resaleable condition.
Print and Ship
Download and print your prepaid shipping label, affix it to your package, and drop it off at the designated carrier location.
Receive Refund or Exchange
Once our warehouse inspects and approves your return, we will process your refund to the original payment method or ship out your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing